Hardware as a service

At Kepler Developers, our IT engineers are skillful in troubleshooting techniques and diagnostic methods for computer components, operating systems, networks, laptops, printers, and security issues.
We diagnose and resolve hardware and software problems, from simple, such as updating a drive, to more complex problems, such as installing a CPU, quickly and comprehensively, by using advanced troubleshooting logic.

At Kepler Developer, our specialists perform the following steps for any troubleshooting:

Step 1. Receive the work order usually via ticket, email or phone calls.
Step 2. Update the customer through various steps to try and resolve the problem.
Step 3. Document the resolution of the problem and provide a clear summary of the work to our customer.

With Hardware–as–a–Service business model we sell packages that include hardware, software, maintenance, and installation, for a monthly fee. Under HaaS, customers pay for services, not Things; consequently, HaaS contracts often include a service-level agreement (SLA).

Issues such as staffing, licensing, depreciation, maintenance, and back-up become the service provider’s concern, leaving the internal team to concentrate on the constancy of the data flow assured by our service level agreement (SLA).

Triage package

Services Include

  • 4 hours monitoring/Week
  • Managed Anti-virus for workstation and server
  • Managed Backups for your servers
  • Monitored Wireless Access Point (WAP)
  • Service Desk during Regular Support Hours
  • 1 hour site visit/month

 
 
 

Bronze package

Services Include

  • 24×7 Monitoring
  • Managed Anti-virus for workstation and server
  • Managed Backups for your server
  • Monitored Wireless Access Point (WAP)
  • On-site support (up to 3hrs per calendar month)
  • Service Desk during Regular Support Hours

 

 

Silver package

Services Include

  • 24×7 Monitoring
  • Managed Anti-virus for workstation and server
  • Managed Backups for your server
  • Monitored Wireless Access Point (WAP)
  • On-site support (up to 5hrs per calendar month)
  • Service Desk during Regular Support Hours
  • User Account Management
  • Monthly security training session (1 hour)
  • SharePoint Management

How does Billing Work? 

Billing is performed at the end of each month and your invoice will always reflect billings (in advance) for the next month.  Your first invoice will be sent to you at the end of this month, and it will show a monthly service amount that covers next month.  Any pre-authorized work outside of daily monitoring will also appear on the invoice

Should you have any questions or concerns regarding this service agreement or the service that you receive, please do not hesitate to contact us at 6044176062.