Hardware as a service
At Kepler Developers, our IT engineers are skillful in troubleshooting techniques and diagnostic methods for computer components, operating systems, networks, laptops, printers, and security issues.
We diagnose and resolve hardware and software problems, from simple, such as updating a drive, to more complex problems, such as installing a CPU, quickly and comprehensively, by using advanced troubleshooting logic.
With Hardware–as–a–Service business model we sell packages that include hardware, software, maintenance, and installation, for a monthly fee. Under HaaS, customers pay for services, not Things; consequently, HaaS contracts often include a service-level agreement (SLA).
Issues such as staffing, licensing, depreciation, maintenance, and back-up become the service provider’s concern, leaving the internal team to concentrate on the constancy of the data flow assured by our service level agreement (SLA).
How does Billing Work?
Billing is performed at the end of each month and your invoice will always reflect billings (in advance) for the next month. Your first invoice will be sent to you at the end of this month, and it will show a monthly service amount that covers next month. Any pre-authorized work outside of daily monitoring will also appear on the invoice
Should you have any questions or concerns regarding this service agreement or the service that you receive, please do not hesitate to contact us at 6044176062.